Returns & Exchange Policy
Returns & Exchange Policy
If you would like to return an item for refund or exchange, you are able to do this within 14 days of receiving your order. Items must be in an unwashed, unworn and resalable condition,non-man-made destruction (with original packaging, tags and/or labels attached).
How do I request a refund or an exchange?
Please complete and include the return/exchange form that arrived with your order, and include it when returning your parcel to the below address.
No. 58 Gongye Road, Xinyi City
Maoming City
Guangdong Province
525300
China
Customers are responsible for return postage costs and we are unable to take responsibility for any items whilst in transit. We aim to process all refunds within 5 working days, however during busy periods this process may take slightly longer. Refunds will be issued back to the original payment method used to place the order.
International Exchanges
Unfortunately, we are unable to offer exchanges for international shipments.
What if I paid with a gift card?
If you paid for your order via a e-gift card (either fully or partially) the refund amount will be loaded back onto the same e-gift card. Gift cards cannot be exchanged for cash, nor can they be used to purchase other giftcards.
If you have miss placed or deleted the e-gift card, you can contact our customer service team here to have it resent.
What items can I not return or exchange?*
Footwear
Unless faulty, footwear cannot be returned if they have been visibly worn. All footwear must be returned with their original box.
Underwear & Socks
We're sorry but unless faulty, underwear & socks cannot be returned if they have been visibly worn or removed from their original packing for obvious hygiene reasons. Your statutory rights are not affected.
*Exceptions can be made for items deemed faulty that cannot be fixed or replaced as per The Consumer Rights Act 2015. If you believe the goods to be faulty please contact customer services.
Refunds
Upon receipt of all undamaged and correctly returned items, we will issue a refund to the original payment method, excluding shipping charges, within 30 days.
If you still have any prombles, please contact us at
whatsapp【+86 13592971132】
Order Cancellation
You can cancel your order within 12 hours of placing your order, before it has been dispatched.
Contact us at
whatsapp【+86 13592971132】